POLICIES

Return and Refund Policy

Everything you need to know about returns, refunds, and exchanges on the FoodStox marketplace.

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Important: FoodStox marketplace does not offer returns directly. Every seller is responsible for their own return policies, which are listed in each product description. Please review the seller's instructions before purchasing.

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Returns

To be eligible for a return, please see the instructions in the product description. Return address and process details are provided by each seller individually.

If your return is accepted by the seller, follow the instructions provided in the product description for next steps.

For any return questions, contact us at general@foodstox.com.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and contact the seller.

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Non-returnable items

Certain types of items cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized products (special orders)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Please get in touch if you have questions about your specific item.

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Exchanges

The fastest way to ensure you get what you want is to contact the seller directly and review the seller instructions in the product description.

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Refunds

Please see the seller instructions in the product description for refund details. If you have any questions, contact us at general@foodstox.com.

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Still have questions?
We are here to help with any return or refund concerns.

Email us